Hi, how can we help?
SUPPORT HOURS: M-F (6 AM TO 6 PM)
FREE SHIPPING + 100-NIGHT TRIAL
Send us your queries using the form below and we will get back to you with a solution.
Pre-ordered items are not available to ship at the time of purchase. Shipping timelines on pre-orders are detailed in the product description, as well as in your confirmation email. Unless otherwise noted, any order that includes a pre-order item will not ship until all items are available.
Please check your confirmation email for details on when your pre-order items will ship. Shipping and delivery dates on these items are not guaranteed unless otherwise indicated.
While we make every effort to communicate accurate delivery estimates for your orders, unanticipated production delays for pre-order and limited-edition items can occasionally happen. If an item in your order has been affected by a production delay, we will notify you via email as soon as possible.
A few things to note when purchasing a pre-order item:
· Payment is charged immediately at checkout.
· If you are ordering a pre-order item along with an in-stock item, your order will ship when the pre-order item becomes available, unless otherwise noted.
· Pre-order timelines may vary based on product. Please refer to the product description for estimates on when the item you’re ordering is intended to ship.
· The date listed on the product page is an estimate based on details from the manufacturer and can vary depending upon demand.
· Details regarding delays are communicated when information is provided to us by the manufacturer. We will contact you via email to keep you updated on when we expect your order to ship.