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SUPPORT HOURS: M-F (6 AM TO 6 PM)
Frequently Asked Questions
All your Primary Goods questions answered by our experts.
Product Help
Everything you need to know about getting the best out of Primary Goods.
Order Help
Check order status or track shipment status of your order.
Returns & Exchange
Decided you'd like to return an item or exchange it for something else?
Frequently Asked Questions
- Does Primary Goods have an affiliate program?
- Why 100% French linen?
- How does long-staple cotton feel?
- What makes Primary Goods unique?
- What kind of cotton do you use?
- Why should I use a top sheet?
- How does the 100-day home trial work?
- What is the difference between pillowcases and pillow shams?
- How can I return the sheets?
- How does 100% French linen feel?
- What is the difference between long-staple cotton and flax linen?
- What are the dimensions of your products?
- Do you have a referral program?
- Why isn't my promo code applying to my order?
- Is it necessary to use pillowcases or pillow shams?
- What should I do if my package arrives damaged?
- What if I order something that's out of stock?
- The item I want is out-of-stock. What are my options?
- Do you ship to US military addresses (APO/FPO/DPO)?
- What is a pre-order?
- Do you have a mailing list that I can sign up for?
- I ordered your products as a gift. Are there prices in the box?
Product Help
- What holds the duvet in place?
- Are the sheets made ethically?
- Where are the sheets made?
- Is this bedding organic?
- What is the thread count of your bedding?
- Can I mix and match within a set?
- How should I care for my Primary Goods bedding?
- Do you offer Primary Goods products in my bed size?
- Never make my bed again? How?!
- How does the snap feature work?
- Do you have swatches or samples you could send?
- Will my sheets shrink after washing?
- Do I need to wash my sheets before first use?
- Do you offer gift cards?
- Why 100% French linen?
- How does long-staple cotton feel?
- What kind of cotton do you use?
- What is the difference between pillowcases and pillow shams?
- How does 100% French linen feel?
- What are the dimensions of your products?
- How to fluff my pillows?
- Do I need to fluff my pillow?
- Can I wash my pillow?
- How often should I replace my pillows?
- Which side of the pillow do I sleep on?
- Is it necessary to use pillowcases or pillow shams?
- I have allergies, can I still use the silver pillow?
- What are the pillow covers and filling made of?
- What do I do after I open the pillow package?
Order Help
- Do you ship to Canada?
- How does the sale work?
- Why isn't my promo code applying to my order?
- How can I mix and match my sheets?
- Am I able to use multiple discount codes?
- Do you offer Signature on Delivery?
- How do I track my package?
- How long will it take for my order to arrive?
- How much is shipping?
- Do you ship internationally?
- How long will it take for my pre-order to arrive?
- What if my tracking number does not work or is blank?
- My order was marked as delivered, but I have not received it! What do I do?
- Can I use financing?
- Can I stack multiple promotions in one purchase?
- What if I forgot to add my promo code at checkout?
- How can I cancel my order?
- How can I change my order?
- I received an incorrect item, what should I do?
- Where are you based & where do you ship from?
- Do you pay for international customs charges?
- What should I do if my package arrives damaged?
- Can I change my address after placing an order?
- What happens when an order is delivered to an address that is entered incorrectly or incompletely?
- My order has already shipped. Can I have the delivery address changed?
- What if I order something that's out of stock?
- The item I want is out-of-stock. What are my options?
- Help! I did not receive my order confirmation.
- Can I add something to an existing order?
- What is a pre-order?
- Can I cancel a pre-order?
- I just received my order but there is a missing item! What should I do?
- I ordered your products as a gift. Are there prices in the box?
- Can I get my order expedited?
Returns & Exchange
- Black Friday Cyber Monday Return Policy
- What is your Return Policy?
- What is the process of exchanging sheets?
- How can I exchange my sheets?
- How long does it take to receive my refund?
- How long does it take for you to process returns?
- Where can I get the return label?
- What should I do if one of my snaps falls off?
- Are final sale items eligible for your 100 night trial?
- How can I return the sheets?
- Can I still return my pillow even if I've tried it out?